FAQ

How do I create an account?
Click here to create an account. If you are an interior designer, select "Yes" when asked and leave your email address. Our team will get in touch within 24 hours.

How do I manage my Izyls newsletter subscription?
Click here to subscribe to our newsletter. Our subscribers become part of the Izyls community and are the first to hear about new and upcoming collections and promotions. You can unsubscribe any time by clicking the “unsubscribe” link at the bottom of the newsletter.

How can I reset my password?
Please click here.

Do you have a trade programme?
Our team is busy working behind the scenes on our new trade programme, launching soon! 👀 Meanwhile, for any information, contact us at contact@izyls.com

What is Izyls?
Izyls is your new home for one-of-a-kind interior design pieces. We connect you with unique handmade designs of craftspeople worldwide, taking care of everything from customisation production and logistics.


Why choose Izyls?
When you shop with Izyls, we guarantee mindfully curated, unique, high-quality pieces handpicked with love and passion. We prioritise products that are priced fairly, reflecting their true value. Rest assured that your order will be delivered promptly and arrive in impeccable condition, ensuring an enjoyable experience from start to finish.


I want a bespoke order. How should I proceed?
If you want to customise a piece or order a different measurement, we are here to help! Simply email us at contact@izyls.com, and our team will work with you to design the right piece for your home or project.


Is there an extra fee for customisations?
Not always! It depends on the piece. Email us at contact@izyls.com. Our team will work with you to design the right piece for your home or project.






Do you manage the production?
Each piece is made by the incredible talent of craftspeople worldwide. We choose each artisan carefully to obtain the best result for the piece in question. We also quality-check all pieces before they leave our warehouse.


How can I know if my piece is authentic?
We know each one of the designers and artists on the site, and we work with craftspeople directly. For ultimate peace of mind, we also include an authenticity certificate for each piece.


How does the order process work?
For standard orders, add your items to the basket, enter your delivery address, and pay online using a secure payment method (Paypal, credit card, or wire transfer). Before checkout, add a comment or instructions for delivery. Once the piece is ready, we will contact you. If the piece is in stock, we will arrange to pick it up within 72 hours of payment.


For customised projects, please click the “Request a quote” option or email our team at contact@izyls.com, and we will get back to you within 24 hours to finalise all the necessary details.

What is your payment policy?
We require full payment to start production or dispatch any stock items.

Are payments secure?
Absolutely! All purchases on Izyls are safe. We don't store or have access to your card/bank details. PayPal's system ensures the confidentiality and protection of your banking information.

Which payment methods are accepted?
Payment can be made by bank transfer, credit/debit card, or Paypal.

I’m a designer, can I order something even more special for a client?
Of course, we love to help designers bring their vision to life. Send us a note at contact@izyls.com with your ideas, and we’ll get to work.

What should I do if I want a design but don’t see it?
If there’s something you’re dreaming about but don’t see on our website, just send us a note at contact@izyls.com, and we’ll see what we can do 🙂

I am located outside the EU. Will I be responsible for duties and taxes?
If you place an order from outside the EU, VAT should not apply to your purchase. The prices displayed do not include any duties or taxes. However, if you order a piece manufactured outside your customs zone, there is a possibility that duties and taxes may be imposed when the item arrives in your destination country. Under local regulations, the purchaser must pay any applicable tax and customs duties upon the goods' entry into the destination country.

I am a customer in the EU. Do I have to pay duties and taxes?
Import duties are not applicable if you place an order from within your customs zone or country. However, you may be subject to VAT (Value Added Tax), which will be included in your order total at the checkout. Rest assured, we will handle any necessary VAT calculations and ensure the appropriate amount is included in your final payment.

How are your items taxed?


The taxation of our items depends on various factors. Here's a breakdown of the tax details based on different scenarios and delivery locations:


UK Delivery: If your delivery address is in the UK, a 20% VAT (Value Added Tax) will be applied to your order.
Same Country Delivery: If your delivery country is the same as the country where the item is produced, the standard VAT rate of that country will be applied.
EU Delivery (excluding UK) - Non-VAT Registered: If your delivery country is within the EU but different from the country of production, and you are not VAT-registered, the VAT will be included in your invoice.
EU Delivery (excluding UK) - VAT Registered: If you are VAT-registered, please provide us with your VAT number, and we will remove the VAT from your invoice.
Non-European Union Delivery: If your delivery country is outside the European Union, VAT will not be charged unless the country of delivery is the same as the country of production.


Please note that our pieces do not include customs and duties. Under local regulations, the purchaser is responsible for paying any applicable tax and customs duties upon the goods' arrival in the destination country.




How much will I pay in tax and duties for international shipping?


The tax and duty charges for international shipping vary depending on the destination. Here's a breakdown of the tax and duty policies:


Shipping within the USA: If you are shipping within the USA, local sales tax may apply based on applicable regulations. Your responsibility as a customer is to report any purchases that Izyls has not taxed. However, duties do not apply to shipments within the USA.
Shipping outside the USA: For destinations outside the USA, all shipments are processed on a DDU (Delivery Duty Unpaid) basis. This means that the final purchase price does not include relevant import taxes and duties. Instead, you will receive an invoice from our shipping partner, FedEx or DHL, for any applicable charges related to your order. You will be liable for all these charges.


Please note that it is crucial to comply with local customs regulations and fulfill any tax or duty obligations associated with your order. Our shipping partner will assist you in determining and settling these charges accordingly.

Do you provide care instructions to maintain my pieces?
Absolutely! We include care instructions for each piece in every order. If you have any questions or concerns, email us at contact@izyls.com or call/WhatsApp us at *enter contact number*

Once I have placed the order, how long do I have to withdraw?
This depends on the piece. Please email us on contact@izyls.com

What if I am not satisfied with the item I purchased?
To ensure you are 100% happy with your items, we are here to address any questions or concerns before placing an order. However, it is important to note the following policies:

Order Cancellation: Orders cannot be cancelled after the cut-off point (6 pm the following day).
Return and Exchange: Our products are not eligible for return or exchange unless damaged or defective. In such cases, please contact us promptly, and we will guide you through the necessary steps to address the issue.

Please contact us with any questions before purchasing to ensure that you select the perfect item that meets your expectations.


Can I cancel or change my order before it is shipped?
We understand that circumstances may change, and we strive to accommodate your needs. While cancellations or changes to orders are occasionally possible, please contact us promptly via email at contact@izyls.com to discuss your specific request. Please note that most of our items are unique pieces crafted by hand. Therefore, after the cancellation deadline (until 6 pm the day after your order was placed) has passed, orders cannot be canceled.


What happens if the item received does not comply with the listing?
If you notice any errors with your order, please notify us asap via email at contact@izyls.com.  


Is it possible to return an item?
We understand the importance of making informed decisions regarding your purchase. Due to the unique nature of our handcrafted items, all orders are considered final, and we cannot accept returns. Therefore, please carefully review the colors and measurements to ensure their accuracy before placing your order. 

We want to assist you in making the right choice, so please contact our team at 
contact@izyls.com. We are here to answer any questions you may have and provide guidance throughout the entire process.

What should I do if a piece arrives damaged?
Oh no! We hope this never happens. However, in the rare case it does, please send us photographs of the damage and note details on the driver's delivery bill. All claims for freight damage must be made within 72 hours of reception. 
Once received, we will investigate and, if the claim is successful, either repair or replace depending on the piece and its condition. Please note that you are legally obligated to take reasonable care of the product while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Which countries does Izyls deliver to?

Izyls delivers throughout France, the United Kingdom, the United States, and the rest of the world. Delivery availability for your address is confirmed at checkout.

How long does Izyls delivery take?

Estimated delivery time is 3–5 days. Delivery times may vary depending on your address and destination. Delivery details are confirmed at checkout.

Can I order from Izyls if I need my item quickly?

Our estimated delivery time is 3–5 days. If you need your item by a specific date, please contact us before placing your order so we can check the delivery options for your address.

Can my Izyls order arrive in time for an event or a gift?

If you need your order for a special occasion, please contact us before ordering with your destination and preferred arrival date. Our 3–5-day delivery timeframe is an estimate and does not guarantee arrival by a specific date.

Does Izyls offer free delivery?

Delivery is free on orders of €150 or more. The delivery conditions for your address are confirmed at checkout.

How can I track my Izyls order?

After your purchase, you will receive an order confirmation email containing your tracking number. Click “Track my order”, then sign in to your account to view your tracking information and delivery progress.

What should I do if my Izyls order has not arrived within the estimated timeframe?

First, check your order tracking information. If the estimated delivery timeframe has passed or the tracking information looks unusual, please contact us with your order number so we can look into it.

What should I do if my item arrives damaged or broken?

Please email us within 72 hours of receiving your order, including your order number and photos of the damaged item and its packaging. We will explain the next steps for returning it. You will not be responsible for return shipping costs if your item arrived damaged.

Please contact us by email before sending anything back. The return address is: IZYLS CHEZ LOVE EXPé - LLDL, 37 rue de la Berle, 33680 LACANAU  - FRANCE 

What should I do if I receive a faulty or incorrect item?

Please email us with your order number and details of the issue. We will explain the next steps. You will not be responsible for return shipping costs if you received a faulty or incorrect item.

Can I return an Izyls item if it is not right for me?

Yes. You have 14 days from receipt to request a return, without having to give a reason. Please contact us first so we can provide return instructions.

Who pays for return shipping?

Return shipping costs are your responsibility if you decide the item is not right for you. You will not be responsible for these costs if the item you received is faulty, damaged, or incorrect.